OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
208 ratings and 116 comments received in the last 90 days.
10 April 2024
The experience was amazing and could not fault suraj
10 April 2024
Staff very helpful.
10 April 2024
Suraj looked after me again perfectly throughout my purchase and delivery of my vehicle.
08 April 2024
Fantastic service and felt very well looked after.
04 April 2024
The whole process was easy and straightforward and the delivery of my new car was on time with no delays.
03 April 2024
Great service received from Charmaine and Dalraj throughout the process of viewing and buying the car. Very quick at responding to my email queries and kept me informed throughout the process.
01 April 2024
Carlie Greenhalgh the salesperson was brilliant, very informative about the new car and answered all our questions. Made us feel looked after, would give her a higher score if possible!
31 March 2024
The customer service I received off Joe pepper was excellent
26 March 2024
Very satisfied I was impressed with the handover Carlie was very thorough and patient with me
24 April 2024
Helped me at short notice
22 April 2024
I reported the fault to the service department on the Friday and on the following Tuesday my car was in being repaired no problems Brilliant service
22 April 2024
Very efficient Car was ready in no time. Andrea is always friendly & personable.
21 April 2024
Great service
20 April 2024
Car was repaired quickly and customer service was excellent throughout
19 April 2024
Service went well this time. It was completed by lunch hour which is amazing. Staff who attended to me was very friendly and she kept me up to date of the progress. Thank you BMW.
18 April 2024
The staff were so welcoming, nothing was too much trouble. They arranged a taxi to take me home and pick me up the next day as they needed my car overnight. They kept in touch to let me know what was happening and were really friendly as they did so!
17 April 2024
Andrea the service receptionist was very helpful and friendly
17 April 2024
Car ready within 90 minutes as quoted.
16 April 2024
Excellent customer care and dealing with my issue
17 April 2024
Suraj did a great job and kept us informed.