Latest News & Events

Show me

0 items found Done

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Jonathan Sharman

Head Of Business
  • Years in the industry 17
  • Department BMW
  • Hobbies Classic Car Restoration and Cooking.

Mark Bailey

General Sales Manager
  • Department BMW

Marshall Shipley

BMW Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Transaction Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Nathan Simms

Transaction Manager
  • Years in the industry 2
  • Department BMW

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

Alexandra Butler

Sales Executive
  • Years in the industry 2
  • Department BMW Sales

Christian Harris

Service Manager
  • Years in the industry 11
  • Department Service
  • Hobbies Golf & Travelling.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Francesca Reynolds

Apprentice Service Advisor
  • Years in the industry 1
  • Department Service
  • Hobbies Gym, Dog Walking & Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer service what more do you need

Service

No feed back in first week. I had to chase them up and ask for feedback from the service manager. I was left without transport for the last 3 days as they did not renew the hire agreement with Enterprise. The car was returned filthy with oily hands.

Service

Accurate quote given and courtesy car offered. However, the hourly rate is quite high.

Service

Car collected and returned as arranged, professional service.

Service

Excellent team under the management of Anthony. I have enjoyed the experience of this luxury brand and can't ever imagine moving on from BMW now I have one! I am currently saving for an X3 Anthony ;)

Service

As my service was behind which was discussed at time of booking I should have been told I should have both services done. Not to have the minor service and then get home and it light up on the dash board service due.

Service

Quick and convenient appointment. Job well done

Service

All went well.

Service

The best dealer I have used I have to travel 50 miles to get there

Service

Excellent attention to my requirements with the service adviser being very knowledgeable about my vehicle

Service

Easy to book in Took a long time on arrival at the garage to hand the keys over. People did not seem busy I just waited longer than I expected. They were polite when I was seen but it seems long winded. Service was expensive (over £600)

Service

Quick response without an appointment

Service

No fuss or bother and works completed

Service

Service and personnel staff were friendly, efficient and knowledgeable.

Service

I have been a long term customer of what was originally Radford BMW now Knights. I had become very dissatisfied with the service performance and took my service business to Sytner of Leicester. This work was a simple tyre change but they failed to cl

Service

Good assessment of problems

Service

Kept me updated with progress.

Service

Always receive good service and consideration.

Service

Car collected and returned as specified.

Service

Knights are knowledgeable and friendly.

Service

All work completed to timescale and cost met by BMW thanks to Radford

Service

MOT cost very reasonable

Service

Excellent service all round

Service

Staff were very accommodating when I had to change arrangements for dropping/collecting my car. It was also nice to be offered something other than a basic 3-series as a courtesy car.

Service

Having to wait up to 40 mins to book a car in and up to 20 mins to collect a car is not acceptable. The way I was dealt with when I had the air bag go off in the car which was parked on my drive was shocking.

Service

Kept updated throughout process

Service

The promised to do the car service within the day, but actually completed it earlier, and arranged for me to be there to pick the car up. Brilliant!

Service

On leaving the garage after the service my screen showed window washer empty, thought it was just a clinch but arriving at home found it to be empty??

Service

Friendly, prompt, understanding and flexible - fitting my car in for repair at very short notice and completing work within 36 hours of first contact.

Service

Had to chase up booking and progress

Service

I was not overly impressed with the booking process, the first attempt at booking the garage booked me at the wrong time and date. I also thought that the price of the service had gone up a lot.

Service

Good friendly environment and car properly serviced

Service

Dealt with issue efficiently

Service

extremely helpful staff , answered all my queries

Service

good communication good price

Service

Everything I required was dealt with along with frequent communication throughout.

Service

Very friendly and professional staff with attention to detail and very customer driven to make sure that we were completely happy.

Service

Great service, very friendly knowledgeable staff

Service

Problem still exists.

Service

Great service !!

Service

Work carried out as required.

Service

As ever we were very pleased with the kind help, advice and standard of workmanship. Both the Reception and Service Teams were most welcoming and helpful - Thank You to all concerned and also for the complimentary valet which was much appreciated.

Service

Visiting there premises is like booking in for a long wait. Happy with the work and everyone is friendly but the waiting seems very excess on a vehicle already booked in. It has happened both time we've been so not a one off.

Service

They also addressed some concerns / queries

Service

Great interest and feedback from Technician. Problem not fixed but logged, monitoring system and I'm totally confident dealership will look again as and when necessary

Service

Just never quite comes together smoothly, makes them seem unreliable.

Service

The only issue was the car had been cleaned to a poor standard and a scratch had not been removed. The team are sorting the issue out well, but just disapointing.

Sales

The point of a handover is to make you feel welcome and to ensure that you are confident in the details of your car before leaving. This handover was excellent in both regards.

Sales

As above really. Did what they said they would. Always helpful.

Sales

Great staff and amazing service

Sales

The staff are very caring and friendly

Sales

Our new X3 was sourced Nationally as per our spec, however was late arriving than originally anticipated, but we were kept informed and looked after on it's arrival.

Sales

Went with a specific model in mind to purchase. No flannel from the salesman, didn't try to sell us anything we didn't want. Karl is an extremely experienced salesman.

Sales

All Questions answered very knowledgeably

Sales

I was informed of build progress regularly.