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I appreciate everything knight's did for my vehicle but am not sure whether the problem has been resolved.
Your service department were very helpful and did exactly what they said they would do...Id had a issue re brake pads etc.
I booked in for MOT and a vehicle recall check. This was completed and a taxi was arranged for me to travel onwards to work after dropping my car off that morning. Communication from the dealership was good throughout the day.
I am a Motability customer and have always been looked after satisfactory by all the staff
Very friendly & polite
Work was done during timescale and at cost estimated. I was able to work in the showroom throughout.
Good and friendly service.
Always very Good
The car service including valet and wash deserves nothing less. The personnel were friendly and profesionnel.
All issues were addressed and sorted out without delay or problem
Couldn't get through to bookings in team 5 times.
Very poor despite my car going to the garage at 0900 i wasnt told until 1500 that i needed three new tyres. I felt like a hindrance when i asked why after 6 hours this was reported. The price for the tyres was then accessive also.
I was pleased overall - good service - reasonable value
As above up to now its been great. Let you know next week when conclusion.
I still have not received my quote, I went back to ask for it, I was kept waiting whilst all your staff sat at their computers. I left after 10 mins, I still don't have my quote.
Resolved my issue quickly and efficiently and returned my car clean and tidy.
Because they did fit my car in after i made a fuss
Generally satisfied, costing and estimates were always transparent but I sometimes wonder if I'm getting the best value for money, particularly on the cost of replacement parts. I did like the free pick-up taxi service, very handy and convenient.
The collection and delivery was very good unfortunately when the driver returned the car at 2.00 pm to my wife he said she was lucky to to get the car returned so early I wouldnt of thought it was his place to talk to the customer in that way
They delivered the job as promised. It would have been 100% had they cleaned the car boot as well!
The service took longer than expected and I had to ask twice why. There are always much larger numbers of staff than seems necessary at this garage and someone should have been available to keep me informed of .
Very Good service. Thank you
Service of car excellent.Was not offered a drink while waiting to speak to service adviser on arrival. However was offered a drink when waiting to collect car later.Minor point, but a little annoyed as customer following me was offered a drink.
I feel my service experience was below the standard I would expect from a brand like BMW. I am very disappointed with the contact and feedback I received during the day and when I collected my car.
I originally chose a different model but then had second thoughts about it and I was worried about changing my mind but I didnt need to worry as nothing was too much trouble for the garage and I was immediately offered a test drive in another model.
Again the staff are very welcoming and all problems sorted.
Most helpful once we spoke with the folks at South Staffs
Job done in at time booked in with no delay
They did the job as asked in time stated
1.5 hours to pick up a replacement key fob. The real criticism is that no one gives you an estimate of how long the job will take, or keeps you updated on progress. A couple of offers of a drink from Reception staff though..
As abovewould have given zero stars but not an option
very helpful polite staff
All was done in the timeframe given.
Car was taken in by rac no call to say it had arrived I had to ring twice.During this time the service manager was supposed to call me and Ive still not been called cars memory shown timing faults service should have checked starter motor and crank
Friendly professional staff and efficient service overall
With the purchase being from the available pool of cars it took three attempts to find a suitable car
Nacia kept us updated at all times
The two gentlemen that assisted me, where great. Rhys Widdett and Nathan Simms friendly not pushy like some sales personnel can be. Nothing was too much trouble.
Excellent sales service.
Professional from start to finish
I was kept informed every step of the way until I picked up my car
Delivery was as stated when car was purchased .
Knights BMW dealership in Stafford have been first rate throughout. The Sales Executive I dealt with (Tom Vickers) was friendly, efficient and keen to ensure I got exactly what I wanted without making me feel under any pressure.
I am very satisfied with my new BMW 2 series very comfortable and a great time every time i go out in it just awesome.
worry free purchasing of new car
Used previously and same excellent service provided
As I said before no pressure and all negotiations conducted in a civilised manner
Would have been 5 - but the BMW system was 'down' meaning the Sat Nav could not be activated
From ordering New car to collecting new car kept informed