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Again the staff are very welcoming and all problems sorted.
I originally chose a different model but then had second thoughts about it and I was worried about changing my mind but I didnt need to worry as nothing was too much trouble for the garage and I was immediately offered a test drive in another model.
They did the job as asked in time stated
Job done in at time booked in with no delay
Most helpful once we spoke with the folks at South Staffs
1.5 hours to pick up a replacement key fob. The real criticism is that no one gives you an estimate of how long the job will take, or keeps you updated on progress. A couple of offers of a drink from Reception staff though..
Kept informed about everything and always helpful
As abovewould have given zero stars but not an option
Problem identified and update on service requirement.
Had an issue with the car whilst under warranty which wasnt found in its service and MOT. Called to highlight issue and booked in car again. Issue now found after warranty period ceased. Maybe coincidence but leaves me with no confidence in BMW
very helpful polite staff
Brilliant very organised and paper work done quickly Tyre ordered and although no appointments left for the following day to be fitted I was squeezed in so my car was running to max safety and reassurance for me
Great service, information on the issues by web link, taxi service to pick me up, whats not to like.My one comment, is that sometimes it takes time to collect the car, I've been the only one in the "waiting" room, and its taken 20m to be seen
All was done in the timeframe given.
Car was taken in by rac no call to say it had arrived I had to ring twice.During this time the service manager was supposed to call me and Ive still not been called cars memory shown timing faults service should have checked starter motor and crank
Happy with the service that I received, they only thing that I was disappointed with, I was asked if I wanted a complimentary wash and Vac, Of course I did. The car was washed on the outside but was not touched inside. Hence the 4* and not 5*
Great service - helpful
Given clear information on was involved.
Because it's a true reflection of how it is..
Work was all done on time
I always get a good experience when getting my car serviced. The reason for me giving 2 stars is purely based on the sales dept and being slightly mislead when I purchased my PCP car with BMW.
While customer parking is a nightmare and the drive to and from Knights is fairly long, the service and customer care are always good.
Good service polite staff
Always able to provide the answer or get the answer and always with a smile.
They fixed it in a nut shell. Chris, one of the technicians new exactly what was wrong. Turned out to be the EGR valve.
The same as my response to question 1.
everything went to plan
Staff warm and welcoming, very nice facilities
It was only a basic service so I was not there for long. Nice touch to ask if I wanted tge vehicle cleaning too as my preference is for you not to.
As above - car delivered Tuesday night for end warranty check and MOT next day, Did not get back until Saturday as it failed MoT and needed a part which was delayed on delivery
Very polite, helpful staff and had my car ready on time
Friendly, helpful staff. Booked in quickly.
The service booking process was terrible booking me into Stoke when I rang and live in Stafford.
Long waiting time with no automatic vehicle as standby vehicle.After having the vehicle for 2 days,problem still exists and am dissatisfied totally as the issue has not been addressed but just brushed under the carpet.Feel a bit cheated now
See above. Work not completed, uncaring attitudes and a lack of understanding of my situation
It was due to a fault on the heater box which should not have happened on a quality car.
Thought the value for money of charging £125 to clear the winscreen wash bottle blocked. Is this a design fault!!
Initially good communication and updates only to be let down at the 11th hour with the job not being completed on time, despite my best efforts to ensure that the previous bad experience I had with the same repair work at Crewe was not to be repeated
Nothing was too much trouble, my service adviser on the day Andrea Green look after everything for me during my visit, couldn't be more helpful, she even advised me of my wiper blade needing to be replaced and that was done at the same time.
In 30min longer than expected
The service staff are extremely polite and professional.
Staff very friendly & helpful
Cost of service is too much
Used previously and same excellent service provided
worry free purchasing of new car
From ordering New car to collecting new car kept informed
As I said before no pressure and all negotiations conducted in a civilised manner
Would have been 5 - but the BMW system was 'down' meaning the Sat Nav could not be activated
Nothing to much trouble very organised worked aound me. I felt that I was helped to buy the vehicle best suited to my needs with the best package which I absolutly love to drive ??
Nothing was too much trouble. Particularly impressed at pick up when the sales man came to car with me and covered all the functions of the in car computer system.
Friendly and helpful staff
Adam foster car sales executive, went above and beyond to exceed my expectations of buying a bmw. He made me feel valued as a customer and was attentive throughout the experience. Communicated throughout my entire bmw journey
Felt very welcoming when arriving at the showroom and made to feel comfortable.
Personal touch from the managing sales executive was missing along with the information about add ons. I was not told that my car will come with gear pedals and I was given a choice to upgrade and pay for it even when they do.
Adam Foster provided great service and kept me informed throughout the process
Nacia who I dealt with throughout was excellent, no hard sell and really went the extra mile to find a deal that fitted my budget and requirements
We were shown numerous vehicles, time spent with us. I was kept well updated
Your sales team were Excellent As customers all we could expect of BMW staff
A few hick ups
Wonderful experience. Have driven BMWs for over 25 years and they still managed to make it a special occasion when I bought my new one
Nacia was fantastic and had everything arranged and delivered on time. She afforded me lots of her time to familiarise me with the new car and always checked that I was happy.
The paperwork was completed in adavance of the handover which made the actual delivery more relaxing and exciting.
On entering the BMW showroom we were greated with a smile & a beautiful cup of coffee. We were told that someone would be with us shortly. They talked & guided us through the process & made everything so simple.