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Jonathan Sharman

Head Of Business
  • Years in the industry 17
  • Department BMW
  • Hobbies Classic Car Restoration and Cooking.

Mark Bailey

General Sales Manager
  • Department BMW

Marshall Shipley

BMW Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Transaction Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Nathan Simms

Transaction Manager
  • Years in the industry 2
  • Department BMW

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

Alexandra Butler

Sales Executive
  • Years in the industry 2
  • Department BMW Sales

Christian Harris

Service Manager
  • Years in the industry 11
  • Department Service
  • Hobbies Golf & Travelling.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Francesca Reynolds

Apprentice Service Advisor
  • Years in the industry 1
  • Department Service
  • Hobbies Gym, Dog Walking & Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The reason is self explanatory

Service

quick resolution of my issue

Service

Advised by the BMW dealership in Hungerford my repair should of been covered on warranty. However, knights would not honour the warranty agreement and I was left with a £700 bill.

Service

Awful attitude

Service

friendly

Service

Yet again I did not receive a call to say that my vehicle was ready for collection. I had to call myself in the afternoon and ask if my car was ready and if the service had been completed without any issues?

Service

On line booking, with prices is very straight forward. It is not a large centre and I like to think that the service is more personal.

Service

Completed within the time specified and fulfilled the needs.

Service

Very professional service.

Service

Problem has not been resolved and I have had to chase an update.

Service

Pleasant and friendly . Kept informed at all stages .. Car valeted before being returned to me

Service

Always on time also had car for me to use

Service

Because I came from there happy & Pleased

Service

Communication and helpfulness

Service

Overall good experience but customer satisfaction could be improved. If the car is under warranty the centre should happily listen to customer and look into the issue to resolve them promptly.

Service

I was offered a car wash and valet and the service adviser said on handover that it had been, but it had not. The only part of the car that was cleaned was the wing on which the technician had lent on to reach into the engine compartment.

Service

Work completed within the day

Service

Through your ineptness with fixing my car, I had to waste both my time and money returning the car to yourselves as YOUR staff had forgot to put a window trim on.

Service

I had a number of concerns about aspects of my car. The assistant who returned the car to me simply read the comments on the printout aloud. She seemed uninterested that I was less than satisfied with those comments

Service

Prompt efficient service

Service

Service was good, took slightly longer than promised, thought £260 for an oil and filter change was high.

Service

Professional and expert service.

Service

It was a smooth transition booking in & they arranged a taxi for me to work. As the car needed to stay with them another day they arranged a taxi to take me home from work & pick me up the next day to go back to work

Service

Good service but very long wait times to see service advisor

Service

Everything generally goes without a hitch.

Service

Efficient and polite

Service

The staff are always very friendly, they notified me when my service was completed. In fact my service was completed a lot earlier than anticipated. Every member of staff at Sth Stafford from Management, sales, service, parts, reception etc are great

Service

Happy with work carried out and advice

Service

As above. Very professional approach. Customer focus.

Service

All ok

Service

My car was in for 4 days and problem not sorted yet although it is a difficult one to sort. Also car not cleaned when I collected and was dirtier than when I left it. Also BMW cam front and rear was disconnected, I re-connected when I got home.

Service

Only thing which let you down was didn't do a good job of cleaning out side of car. When my wife's car comes back from Audi it's like a new pin inside and out. Shame not to see it sparkle after paying so much for a service

Service

This has nothing to do with the staff who were great. This is all down to the TERRIBLE parking at Knights Stafford. The place is rammed full of cars with nowhere to park. I'm not looking forward to my next visit because of it.

Service

I was reassured about the set up of the car which I was concerned about

Service

A long wait & no update given during this time. This was previously highlighted on the phone the day after the visit.

Service

Car parking very poor/non existent when dropping the car off and when picking my car up parking was made more difficult as there were sales cars parked opposite the 1 free space. Also all car setting for all drivers were lost.

Service

the pickup and deliver service needs to be improved on the website. for example, the price that this service costs, what exact time the car will be picked.

Service

Everything was dealt with very proffessionally no issues and as a customer I was also treated with genuine respect. Only minor issue was unplugged dashcam,which was more to protect me than dealership itself,but I plugged it back in. So no complaints

Service

Was called at 4pm today the car was ready to go. Arrived to find it hadn't been washed and was parked in. Actually wasn't ready for me to to depart till around 5pm. Also awaiting call back from Andrea regarding my complimentary valet.

Service

We were dealt with efficiently and the sales executive understood our requirements

Sales

Senior salesperson, Karl, was very helpful, knowledgeable, efficient, friendly. Took the time to explain all the options and put effort into the handover process.

Sales

Because of Narcia I joked when asked if I had a preference of registration plate that I would like my initials on the end, she was unable to do so but managed to do them in reverse, this must have meant a lot of work for her and was much appreciated

Sales

Your staff were very good, the showroom was always welcoming and every question I had was answered.

Sales

Nascia went through everything thoroughly.

Sales

Everything was to schedule, car waiting all little extra's completed good explanation of the car "although I'm still learning" a lot to take in as you are probably aware.

Sales

Alex was great . She was knowledgeable too which helps

Sales

Everything explained thoroughly by Karl Garrod at Knights BMW in Stafford.