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The reason is self explanatory
quick resolution of my issue
Advised by the BMW dealership in Hungerford my repair should of been covered on warranty. However, knights would not honour the warranty agreement and I was left with a £700 bill.
Yet again I did not receive a call to say that my vehicle was ready for collection. I had to call myself in the afternoon and ask if my car was ready and if the service had been completed without any issues?
On line booking, with prices is very straight forward. It is not a large centre and I like to think that the service is more personal.
Completed within the time specified and fulfilled the needs.
Very professional service.
Problem has not been resolved and I have had to chase an update.
Pleasant and friendly . Kept informed at all stages .. Car valeted before being returned to me
Always on time also had car for me to use
Because I came from there happy & Pleased
Communication and helpfulness
Overall good experience but customer satisfaction could be improved. If the car is under warranty the centre should happily listen to customer and look into the issue to resolve them promptly.
I was offered a car wash and valet and the service adviser said on handover that it had been, but it had not. The only part of the car that was cleaned was the wing on which the technician had lent on to reach into the engine compartment.
Work completed within the day
Through your ineptness with fixing my car, I had to waste both my time and money returning the car to yourselves as YOUR staff had forgot to put a window trim on.
I had a number of concerns about aspects of my car. The assistant who returned the car to me simply read the comments on the printout aloud. She seemed uninterested that I was less than satisfied with those comments
Prompt efficient service
Service was good, took slightly longer than promised, thought £260 for an oil and filter change was high.
Professional and expert service.
It was a smooth transition booking in & they arranged a taxi for me to work. As the car needed to stay with them another day they arranged a taxi to take me home from work & pick me up the next day to go back to work
Good service but very long wait times to see service advisor
Everything generally goes without a hitch.
Efficient and polite
The staff are always very friendly, they notified me when my service was completed. In fact my service was completed a lot earlier than anticipated. Every member of staff at Sth Stafford from Management, sales, service, parts, reception etc are great
Happy with work carried out and advice
As above. Very professional approach. Customer focus.
My car was in for 4 days and problem not sorted yet although it is a difficult one to sort. Also car not cleaned when I collected and was dirtier than when I left it. Also BMW cam front and rear was disconnected, I re-connected when I got home.
Only thing which let you down was didn't do a good job of cleaning out side of car. When my wife's car comes back from Audi it's like a new pin inside and out. Shame not to see it sparkle after paying so much for a service
This has nothing to do with the staff who were great. This is all down to the TERRIBLE parking at Knights Stafford. The place is rammed full of cars with nowhere to park. I'm not looking forward to my next visit because of it.
I was reassured about the set up of the car which I was concerned about
A long wait & no update given during this time. This was previously highlighted on the phone the day after the visit.
Car parking very poor/non existent when dropping the car off and when picking my car up parking was made more difficult as there were sales cars parked opposite the 1 free space. Also all car setting for all drivers were lost.
the pickup and deliver service needs to be improved on the website. for example, the price that this service costs, what exact time the car will be picked.
Everything was dealt with very proffessionally no issues and as a customer I was also treated with genuine respect. Only minor issue was unplugged dashcam,which was more to protect me than dealership itself,but I plugged it back in. So no complaints
Was called at 4pm today the car was ready to go. Arrived to find it hadn't been washed and was parked in. Actually wasn't ready for me to to depart till around 5pm. Also awaiting call back from Andrea regarding my complimentary valet.
We were dealt with efficiently and the sales executive understood our requirements
Senior salesperson, Karl, was very helpful, knowledgeable, efficient, friendly. Took the time to explain all the options and put effort into the handover process.
Because of Narcia I joked when asked if I had a preference of registration plate that I would like my initials on the end, she was unable to do so but managed to do them in reverse, this must have meant a lot of work for her and was much appreciated
Your staff were very good, the showroom was always welcoming and every question I had was answered.
Nascia went through everything thoroughly.
Everything was to schedule, car waiting all little extra's completed good explanation of the car "although I'm still learning" a lot to take in as you are probably aware.
Alex was great . She was knowledgeable too which helps
Everything explained thoroughly by Karl Garrod at Knights BMW in Stafford.