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Jonathan Sharman

Head Of Business
  • Years in the industry 17
  • Department BMW
  • Hobbies Classic Car Restoration and Cooking.

Mark Bailey

General Sales Manager
  • Department BMW

Marshall Shipley

BMW Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Transaction Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Nathan Simms

Transaction Manager
  • Years in the industry 2
  • Department BMW

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

Alexandra Butler

Sales Executive
  • Years in the industry 2
  • Department BMW Sales

Christian Harris

Service Manager
  • Years in the industry 11
  • Department Service
  • Hobbies Golf & Travelling.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Francesca Reynolds

Apprentice Service Advisor
  • Years in the industry 1
  • Department Service
  • Hobbies Gym, Dog Walking & Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication and helpfulness

Service

Because I came from there happy & Pleased

Service

Overall good experience but customer satisfaction could be improved. If the car is under warranty the centre should happily listen to customer and look into the issue to resolve them promptly.

Service

I was offered a car wash and valet and the service adviser said on handover that it had been, but it had not. The only part of the car that was cleaned was the wing on which the technician had lent on to reach into the engine compartment.

Service

Work completed within the day

Service

I had a number of concerns about aspects of my car. The assistant who returned the car to me simply read the comments on the printout aloud. She seemed uninterested that I was less than satisfied with those comments

Service

Through your ineptness with fixing my car, I had to waste both my time and money returning the car to yourselves as YOUR staff had forgot to put a window trim on.

Service

Prompt efficient service

Service

Service was good, took slightly longer than promised, thought £260 for an oil and filter change was high.

Service

It was a smooth transition booking in & they arranged a taxi for me to work. As the car needed to stay with them another day they arranged a taxi to take me home from work & pick me up the next day to go back to work

Service

Professional and expert service.

Service

Good service but very long wait times to see service advisor

Service

Everything generally goes without a hitch.

Service

Efficient and polite

Service

The staff are always very friendly, they notified me when my service was completed. In fact my service was completed a lot earlier than anticipated. Every member of staff at Sth Stafford from Management, sales, service, parts, reception etc are great

Service

As above. Very professional approach. Customer focus.

Service

Happy with work carried out and advice

Service

All ok

Service

My car was in for 4 days and problem not sorted yet although it is a difficult one to sort. Also car not cleaned when I collected and was dirtier than when I left it. Also BMW cam front and rear was disconnected, I re-connected when I got home.

Service

A long wait & no update given during this time. This was previously highlighted on the phone the day after the visit.

Service

Car parking very poor/non existent when dropping the car off and when picking my car up parking was made more difficult as there were sales cars parked opposite the 1 free space. Also all car setting for all drivers were lost.

Service

Only thing which let you down was didn't do a good job of cleaning out side of car. When my wife's car comes back from Audi it's like a new pin inside and out. Shame not to see it sparkle after paying so much for a service

Service

This has nothing to do with the staff who were great. This is all down to the TERRIBLE parking at Knights Stafford. The place is rammed full of cars with nowhere to park. I'm not looking forward to my next visit because of it.

Service

I was reassured about the set up of the car which I was concerned about

Service

the pickup and deliver service needs to be improved on the website. for example, the price that this service costs, what exact time the car will be picked.

Service

Everything was dealt with very proffessionally no issues and as a customer I was also treated with genuine respect. Only minor issue was unplugged dashcam,which was more to protect me than dealership itself,but I plugged it back in. So no complaints

Service

Was called at 4pm today the car was ready to go. Arrived to find it hadn't been washed and was parked in. Actually wasn't ready for me to to depart till around 5pm. Also awaiting call back from Andrea regarding my complimentary valet.

Service

Polite staff

Service

Offered complimentary clean inside/outside, only outside was done

Service

Prompt and informative.

Service

Waiting time slow. No communication of how long the wait might be No refreshments offered . Car came back clean

Service

Advanced car eye fitted, but no instruction on how to use and no instruction book supplied. I also took a phone call asking if everything was ok to which I explained and was promised a call back over a week ago. I'm still waiting

Service

Completely satisfied with the service in general

Service

Very thorough, professional service from staff. Was kept up to date with progress in identifying and remedy of fault.

Service

The service staff are always very helpful and friendly. And let me know everything that I need to know about the service.

Service

Much better service than Stratsone Chesterfield. Treated with much more respect and empathy, relating to the problem I was having with my recent approved used 320i from Stratstone Chesterfield.

Service

Great customer service from all and all happy to meet paddy the Yorkshire terrier when l came to settle the bill!

Service

However I bought the car from Stephen James in Enfield London and was not impressed with their customer services; passing the the buck when the arrival of the 47k car was delayed by 8 weeks. And they were not supportive when I found a bumper defect.

Service

The service was good but they failed to consult me prior to making a decision not to solve the brake squeal problem. They decided to wait until the next service when they would replace the brake linings.

Service

For a high end company you are made to feel like more of a number than a valued customer. Long waiting times to just pick up my vehicle from a health check.

Service

I would have given 5 starts if i had been told about the upgrade to the automated lights that was brilliant. . Hy issue is it would have been nice to be told about initially i though the system had failed.

Service

I was phoned when it was ready but still had to wait 10 mins before being called forward & then further waiting whilst they hunted for the car keys. They said they couldn't deal with my loose number plate which I found surprising!

Service

Other than a courtesy car I have no issue

Service

Alex was great . She was knowledgeable too which helps

Sales

Everything explained thoroughly by Karl Garrod at Knights BMW in Stafford.

Sales

Really good experience. Great staff.

Sales

Wow picking up a beautiful new car and being treated like loyal customers was a wonderful experience. The sales staff Alex Nathan and Tim shared in our excitement and happiness.

Sales

Professionally managed, sales rep was brilliant and helpful

Sales

Alex was great updating me and showing me around the car on collection date.

Sales

Hardly any time wasting. Pricing was straight forward. Very accommodating and flexible