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Jonathan Sharman

Head Of Business
  • Years in the industry 17
  • Department BMW
  • Hobbies Classic Car Restoration and Cooking.

Mark Bailey

General Sales Manager
  • Department BMW

Marshall Shipley

BMW Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Transaction Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Nathan Simms

Transaction Manager
  • Years in the industry 2
  • Department BMW

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

Alexandra Butler

Sales Executive
  • Years in the industry 2
  • Department BMW Sales

Christian Harris

Service Manager
  • Years in the industry 11
  • Department Service
  • Hobbies Golf & Travelling.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Francesca Reynolds

Apprentice Service Advisor
  • Years in the industry 1
  • Department Service
  • Hobbies Gym, Dog Walking & Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied with the service in general

Service

Very thorough, professional service from staff. Was kept up to date with progress in identifying and remedy of fault.

Service

The service staff are always very helpful and friendly. And let me know everything that I need to know about the service.

Service

Much better service than Stratsone Chesterfield. Treated with much more respect and empathy, relating to the problem I was having with my recent approved used 320i from Stratstone Chesterfield.

Service

Great customer service from all and all happy to meet paddy the Yorkshire terrier when l came to settle the bill!

Service

However I bought the car from Stephen James in Enfield London and was not impressed with their customer services; passing the the buck when the arrival of the 47k car was delayed by 8 weeks. And they were not supportive when I found a bumper defect.

Service

The service was good but they failed to consult me prior to making a decision not to solve the brake squeal problem. They decided to wait until the next service when they would replace the brake linings.

Service

I would have given 5 starts if i had been told about the upgrade to the automated lights that was brilliant. . Hy issue is it would have been nice to be told about initially i though the system had failed.

Service

For a high end company you are made to feel like more of a number than a valued customer. Long waiting times to just pick up my vehicle from a health check.

Service

I was phoned when it was ready but still had to wait 10 mins before being called forward & then further waiting whilst they hunted for the car keys. They said they couldn't deal with my loose number plate which I found surprising!

Service

Other than a courtesy car I have no issue

Service

Not very good compared to some other dealers.

Service

When I complained about the estimated time the girl dealing with me suggested I walk down to the local retail park. Cold, windy, possible rain and a 20 minute walk there and a 20 minute walk back on my own.

Service

The repair took a long time and I was given the car back without any repair being done but an invoice and health check that said it had been. Difficult to rely on the management processes that failed to communicate accurate information.

Service

Poor cleaning on the car - boot and exterior weren't well done

Service

Excellent service.

Service

I was very satisfied with the work carried out and the price if a down side it took longer than anticipated and as i was waiting it seemed quite a long while.

Service

Brakes still have not been fixed!

Service

The checks should have been done as part of the sales process which weren't hence I had to take the car back to get the ambient lighting working. Niether did they have the parts or the courtesy to call and inform me, the issue is still outstanding.

Service

Prompt addressing of issue Caring staff Very lengthy procedure to diagnose the issue.

Service

PROBLEMS WITH THE COMPUTOR ON THE CAR NOT SOLVED NOW THE SUBJECT OF A COMPLAINT TO BMW AS TOLD THERE FAULT

Service

The professional way all tasks were completed

Service

Taxi service helpful

Service

The Service Department did the work at the time specified and no problems have occurred.

Service

Service Engineers were polite and helpful and did the job at the arranged time.

Service

Special mention to Megan Tombs for her kind help and advice on the work required and follow up help and courtesy on the day from Kirsty in service and Dean who collected and returned the car. Also a big thank you for the excellent valeting.

Service

As above, took a bit longer than expected and book partially filled in otherwise it would be 5/5

Service

Given the opportunity to use a paid for taxi home and return was a service that is very useful and made my visit a very comfortable one

Service

Everything completed effecty

Service

Great team

Service

Only came in for a run in service, booked in ok and car finished efficiently. On arrival very busy and no where to park, didn't feel comfortable leaving my new M$ anywhere in case of it getting bumped in a crowded car park.

Service

Car was bought in for the second time to have a technician diagnose the rumbling rattle from the front right suspension, but was told it is a 'feature' that is standard on cars with adaptive dynamics. I was then asked to pay a diagnostics fee.

Service

Always very pleasant and helpful

Service

Service completed and, very importantly, the car was NOT cleaned as per my instruction

Service

good deal and Ian Smith was brilliant

Service

Borrowed a nice car, the price for the service was as quoted. My car was clean and ready at the appointed time.

Service

Great friendly staff that booked me in at a convenient time and kept me updated throughout the duration my vehicle was in for it's M.O.T.

Service

Everything was addressed very professionally

Service

Couldn't give an accurate time to collect car and no courtesy car available

Service

Alex was great updating me and showing me around the car on collection date.

Sales

Hardly any time wasting. Pricing was straight forward. Very accommodating and flexible

Sales

Kept update even though our car was delivered late

Sales

See comments above. Second new purchase from this dealership. Would use again subject to competitiveness of pricing.

Sales

Nothing to complain about. A seemless transaction

Sales

From the sales team to the financial personal very professional. Likewise the receptionists and service team all very professional

Sales

My car was delivered in good time, in perfect condition and in a very friendly and polite manner.

Sales

Everything was easy, and the entire team who helped me with my purchase were extremely professional and efficient.

Sales

No reason not to - everyone I dealt with was polite and helpful and did what they said they would - I'm a big fan of honesty.

Sales

First class service.