Good customer service what more do you need

No feed back in first week. I had to chase them up and ask for feedback from the service manager. I was left without transport for the last 3 days as they did not renew the hire agreement with Enterprise. The car was returned filthy with oily hands.

Accurate quote given and courtesy car offered. However, the hourly rate is quite high.

Car collected and returned as arranged, professional service.

Excellent team under the management of Anthony. I have enjoyed the experience of this luxury brand and can't ever imagine moving on from BMW now I have one! I am currently saving for an X3 Anthony ;)

As my service was behind which was discussed at time of booking I should have been told I should have both services done. Not to have the minor service and then get home and it light up on the dash board service due.

Quick and convenient appointment. Job well done

All went well.

The best dealer I have used I have to travel 50 miles to get there

Excellent attention to my requirements with the service adviser being very knowledgeable about my vehicle

Easy to book in Took a long time on arrival at the garage to hand the keys over. People did not seem busy I just waited longer than I expected. They were polite when I was seen but it seems long winded. Service was expensive (over £600)

Quick response without an appointment

No fuss or bother and works completed

Service and personnel staff were friendly, efficient and knowledgeable.

I have been a long term customer of what was originally Radford BMW now Knights. I had become very dissatisfied with the service performance and took my service business to Sytner of Leicester. This work was a simple tyre change but they failed to cl

Good assessment of problems

Kept me updated with progress.

Always receive good service and consideration.

Car collected and returned as specified.

Knights are knowledgeable and friendly.

All work completed to timescale and cost met by BMW thanks to Radford

MOT cost very reasonable

Excellent service all round

Staff were very accommodating when I had to change arrangements for dropping/collecting my car. It was also nice to be offered something other than a basic 3-series as a courtesy car.

Having to wait up to 40 mins to book a car in and up to 20 mins to collect a car is not acceptable. The way I was dealt with when I had the air bag go off in the car which was parked on my drive was shocking.

The only issue was the car had been cleaned to a poor standard and a scratch had not been removed. The team are sorting the issue out well, but just disapointing.

The point of a handover is to make you feel welcome and to ensure that you are confident in the details of your car before leaving. This handover was excellent in both regards.

As above really. Did what they said they would. Always helpful.

Great staff and amazing service

The staff are very caring and friendly

Our new X3 was sourced Nationally as per our spec, however was late arriving than originally anticipated, but we were kept informed and looked after on it's arrival.