Everything completed effecty

Great team

Only came in for a run in service, booked in ok and car finished efficiently. On arrival very busy and no where to park, didn't feel comfortable leaving my new M$ anywhere in case of it getting bumped in a crowded car park.

Car was bought in for the second time to have a technician diagnose the rumbling rattle from the front right suspension, but was told it is a 'feature' that is standard on cars with adaptive dynamics. I was then asked to pay a diagnostics fee.

Service completed and, very importantly, the car was NOT cleaned as per my instruction

Always very pleasant and helpful

good deal and Ian Smith was brilliant

Borrowed a nice car, the price for the service was as quoted. My car was clean and ready at the appointed time.

Great friendly staff that booked me in at a convenient time and kept me updated throughout the duration my vehicle was in for it's M.O.T.

Everything was addressed very professionally

Couldn't give an accurate time to collect car and no courtesy car available

They offer a free car cleaning service.... To which was completed very poorly. Wax was left on my drivers and passengers windows. I could barely see through the windows on my drive home “pitch black” after 6pm. My foot well was also full of leaves.

On the positive side all staff encountered were friendly and competent and the face to face interractions were strong. On the negative the booking process was unreliable with me recieving several text messages relating to the wrong garage and vehicle

Good service

Service very efficient

Your service department were very helpful and did exactly what they said they would do...I’d had a issue re brake pads etc.

I appreciate everything knight's did for my vehicle but am not sure whether the problem has been resolved.

I am a Motability customer and have always been looked after satisfactory by all the staff

Always very Good

Work was done during timescale and at cost estimated. I was able to work in the showroom throughout.

Good and friendly service.

The car service including valet and wash deserves nothing less. The personnel were friendly and profesionnel.

Very friendly & polite

Very satisfied.

All issues were addressed and sorted out without delay or problem

Couldn't get through to bookings in team 5 times.

Very poor despite my car going to the garage at 0900 i wasnt told until 1500 that i needed three new tyres. I felt like a hindrance when i asked why after 6 hours this was reported. The price for the tyres was then accessive also.

I was pleased overall - good service - reasonable value

As above up to now it’s been great. Let you know next week when conclusion.

I still have not received my quote, I went back to ask for it, I was kept waiting whilst all your staff sat at their computers. I left after 10 mins, I still don't have my quote.

No Problems

Resolved my issue quickly and efficiently and returned my car clean and tidy.

Because they did fit my car in after i made a fuss

Generally satisfied, costing and estimates were always transparent but I sometimes wonder if I'm getting the best value for money, particularly on the cost of replacement parts. I did like the free pick-up taxi service, very handy and convenient.

The collection and delivery was very good unfortunately when the driver returned the car at 2.00 pm to my wife he said she was lucky to to get the car returned so early I wouldn’t of thought it was his place to talk to the customer in that way

They delivered the job as promised. It would have been 100% had they cleaned the car boot as well!

The service took longer than expected and I had to ask twice why. There are always much larger numbers of staff than seems necessary at this garage and someone should have been available to keep me informed of .

Very Good service. Thank you

Service of car excellent.Was not offered a drink while waiting to speak to service adviser on arrival. However was offered a drink when waiting to collect car later.Minor point, but a little annoyed as customer following me was offered a drink.

No reason not to - everyone I dealt with was polite and helpful and did what they said they would - I'm a big fan of honesty.

Everything was easy, and the entire team who helped me with my purchase were extremely professional and efficient.

First class service.

Initially there had been an unfortunate ‘blip’ but staff realised this and subsequently made up for that. This certainly made me feel a little more special as a customer.

Kept in touch via email and phone during whole process

The sales lady Alexandra was absolutely superb. She knows all there is to know about the X3. She constantly kept me updated with the build progress of our car. She has been trained very well and is a credit to Stafford bmw

Friendly professional staff and efficient service overall

With the purchase being from the available pool of cars it took three attempts to find a suitable car

The two gentlemen that assisted me, where great. Rhys Widdett and Nathan Simms friendly not pushy like some sales personnel can be. Nothing was too much trouble.

Nacia kept us updated at all times

Excellent sales service.

Professional from start to finish

I was kept informed every step of the way until I picked up my car

Delivery was as stated when car was purchased .

Knights BMW dealership in Stafford have been first rate throughout. The Sales Executive I dealt with (Tom Vickers) was friendly, efficient and keen to ensure I got exactly what I wanted without making me feel under any pressure.

Staff fantastic

I am very satisfied with my new BMW 2 series very comfortable and a great time every time i go out in it just awesome.