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Jonathan Sharman

Head Of Business
  • Years in the industry 17
  • Department BMW
  • Hobbies Classic Car Restoration and Cooking.

Mark Bailey

General Sales Manager
  • Department BMW

Marshall Shipley

BMW Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Transaction Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Nathan Simms

Transaction Manager
  • Years in the industry 2
  • Department BMW

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

Alexandra Butler

Sales Executive
  • Years in the industry 2
  • Department BMW Sales

Christian Harris

Service Manager
  • Years in the industry 11
  • Department Service
  • Hobbies Golf & Travelling.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Francesca Reynolds

Apprentice Service Advisor
  • Years in the industry 1
  • Department Service
  • Hobbies Gym, Dog Walking & Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There was a delay in my car being ready & there were scratches on the LHS of the vehicle upon collection. They will be polished out by Knights when my car is back in for warranty work on exhaust & infotainment screen.

Service

Quality of service.

Service

Friendly & courteous

Service

I assured them that I hadn't , the reply was that they were not there at the time and that I had to take up the matter with BMW warranty ??? I was told the depot manager couldn't help either ??? I asked for the service manager to call me . See below

Service

Competent, friendly staff.

Service

The technical problem was dealt with expertly

Service

Like being able to book a service online, good customer service.

Service

Was kept waiting far to long to drop off a key and pick it up again, probably around 20-25 mins each end

Service

Fair price and no indication of finding things wrong to squeeze money from customers. I asked for the next & previous buttons on the steering wheel to be made to work and this was not achieved (have never worked). Orange engine warning light sorted.

Service

Good and efficient............was reasonably priced

Service

Always kept up tp spread on my car when it is with them

Service

As I say in first question Plus Katy from customer service Keeps me updated on ongoing issues

Service

I could not find any fault at all, therefore 5 + Stars

Service

See answer to previous question.

Service

I asked twice about why my sat nav was not updating. The final answer was I have to download something and then install it- which I tried unsuccessfully to do. I then looked in the in car menu and it says auto updates until 07.2020- I am disappointed

Service

on this occasion again cannot question anything regarding my end of warranty check, MOT and service

Service

First class

Service

All explained well. Car cleaned as well.

Service

Could not collect my car on the date that was agreed at because the sales person I did my car deal with wasn't happy to her credit with the job the body shop had made of repairing a few scratches I had pointed out previously

Service

Dropped car off for service and collected at due time. All work completed and ready to go and cleaned too.

Service

Completed correctly and on time

Service

The reason is self explanatory

Service

quick resolution of my issue

Service

Awful attitude

Service

Advised by the BMW dealership in Hungerford my repair should of been covered on warranty. However, knights would not honour the warranty agreement and I was left with a £700 bill.

Service

friendly

Service

Yet again I did not receive a call to say that my vehicle was ready for collection. I had to call myself in the afternoon and ask if my car was ready and if the service had been completed without any issues?

Service

On line booking, with prices is very straight forward. It is not a large centre and I like to think that the service is more personal.

Service

Completed within the time specified and fulfilled the needs.

Service

Very professional service.

Service

Problem has not been resolved and I have had to chase an update.

Service

Pleasant and friendly . Kept informed at all stages .. Car valeted before being returned to me

Service

Always on time also had car for me to use

Service

No problems at all

Service

Because I came from there happy & Pleased

Service

Communication and helpfulness

Service

Overall good experience but customer satisfaction could be improved. If the car is under warranty the centre should happily listen to customer and look into the issue to resolve them promptly.

Service

Miss green was rude & insolent on the phone & refused to give me the service record unless I signed for it there to collect it. I complained to the manager. The ass. manager promised to rectify some of the faults over two hours later.

Service

I was offered a car wash and valet and the service adviser said on handover that it had been, but it had not. The only part of the car that was cleaned was the wing on which the technician had lent on to reach into the engine compartment.

Service

See above re collection arrangements.

Service

Work completed within the day

Service

I had a number of concerns about aspects of my car. The assistant who returned the car to me simply read the comments on the printout aloud. She seemed uninterested that I was less than satisfied with those comments

Service

Through your ineptness with fixing my car, I had to waste both my time and money returning the car to yourselves as YOUR staff had forgot to put a window trim on.

Service

I have a good relationship with Knights Stafford, my wife and I have been buying cars from the team wince 2012.

Sales

Sales person kind and helpful. Very impressed with the way we were treated

Sales

Alex was brilliant, kept me updated even though I am hard to get hold of! Amazing customer service

Sales

We were dealt with efficiently and the sales executive understood our requirements

Sales

Senior salesperson, Karl, was very helpful, knowledgeable, efficient, friendly. Took the time to explain all the options and put effort into the handover process.

Sales

Because of Narcia I joked when asked if I had a preference of registration plate that I would like my initials on the end, she was unable to do so but managed to do them in reverse, this must have meant a lot of work for her and was much appreciated

Sales

Your staff were very good, the showroom was always welcoming and every question I had was answered.

Sales

Nascia went through everything thoroughly.

Sales

Everything was to schedule, car waiting all little extra's completed good explanation of the car "although I'm still learning" a lot to take in as you are probably aware.

Sales

Alex was great . She was knowledgeable too which helps