My car wasn't washed or vacuumed when I collected it, a bit disappointed, couldn't fault everything else

Dealer didn't check my vehicle type so the service technician trained in hybrid cars was not available at my booked service time.

My car was serviced as required and I took advantage of the complementary wash and vac service.

No problems over the years

The end of warranty check gave rise to no problems and the car was washed and vacuumed for me.

Complementary wash and vac was appreciated but if you're going to do it do it properly and don't leave water marks all over and be thorough ( missed area ) or don't do it at all

MOT was fine but car also needs a service which couldn't be done on the same day as they were too busy.

Attentive customer service with vehicle work completed with timescale advised

Car serviced fine but the costs quoted for a replacement tyre was excessive and paperwork gave wrong tyre size. Obtained two exact replacement tyres for £360 against your quote of £255 for one, albeit for the wrong and smaller tyre.

The team at Stafford were amazing as usual, used and new teams looking for the best deal for us and taking our old BMW in exchange without any financial penalty was great. Then to find a cash incentive for a recall on the px got us a new car.

Completely unsatisfied for the third time in a row we have collected a vehicle to find oil marks on the interior of the car. We are completely At last now and have even purchased a car from another dealership as we just have no faith in them.

I was dealt with well by the lady in the service department and the work undertaken on my vehicle was satisfactory.

Great service especially Andrea Green

The dealer ability to communicate effectively is lacking, not returning calls or calling in the late afternoon to advise of an issue is not helpful.

All work completed on time

Everything done as asked, no hidden surprises.

Friendly helpful staff that resolved all issues in a very timely manner

I expected more. I contacted service department some time before saying I was interested in a 3 series tourer and would love one for the day. I could book in Stoke or Stafford. Was told I should hear from sales to arrange, never did. Have concerns to

The manager of the dealership, Jon Sharman, is absolutely excellent, and went the extra mile to provide superlative service.

Very helpful staff. I asked for a review of possible fault and they were able to identify and sort.

Service was faultless

Slow booking in process when dropping car off. Parts not ordered despite specific request.

Courteous service/reasonable cost though no offer of courtesy car.

As previously mentioned the staff created an environment that was relaxed,they were more than approachable.They were down to earth and more helpfull than any other bmw dealer I've experienced.

Top quality service really good and helpful staff

Great service. Efficient, prompt, courteous and friendly

Great service, always helpful

I was quoted a price for tyres then a totally different higher amount was shown on the invoice with no explanation - just as well I checked it before paying ( the invoice is not very transparent)

Good customer service with a professional approach. Smart appearance of customer facing staff.

The work on the car was completed on time and was ready for me to collect .

not good did not want to no bad service

Everybody was helpful and pleasant

Car performance improved greatly

Car was part washed and came out looking worse than it went in, other than that good

See previous response.

see above

Totally satisfied, the car was booked in at the last minute and was completed on time with no fuss.

There was a delay in my car being ready & there were scratches on the LHS of the vehicle upon collection. They will be polished out by Knights when my car is back in for warranty work on exhaust & infotainment screen.

Quality of service.

I assured them that I hadn't , the reply was that they were not there at the time and that I had to take up the matter with BMW warranty ??? I was told the depot manager couldn't help either ??? I asked for the service manager to call me . See below

Friendly & courteous

The technical problem was dealt with expertly

Competent, friendly staff.

Was kept waiting far to long to drop off a key and pick it up again, probably around 20-25 mins each end

Like being able to book a service online, good customer service.

Fair price and no indication of finding things wrong to squeeze money from customers. I asked for the next & previous buttons on the steering wheel to be made to work and this was not achieved (have never worked). Orange engine warning light sorted.

Good and efficient............was reasonably priced

Always kept up tp spread on my car when it is with them

As I say in first question Plus Katy from customer service Keeps me updated on ongoing issues

I could not find any fault at all, therefore 5 + Stars

See answer to previous question.

Alexandra was a great help, sourcing the exact package I wanted going did my needs rather than persuading me to buy a more expensive car I didn't need

Brilliant BMW sales team, sales representative and the sales manager really made me feel like a valued customer. Really went that extra mile to ensure I made the right choice of car, thankyou.

The smoothest sale and collection of a car that I have ever had.

Approachable friendly sales staff supported by regular updates on the progress of the manufacture and delivery of the vehicle. Post sales access to BMW genius is very helpful.

Extremely satisfied particularly with Alex and Knights BMW Stafford, she was friendly and professional also understood my needs and didn't pressure me in any way as other dealers usually do. Alex also helped with additional queries with no hesitation

Nothing was too much trouble

Nacia was fantastic and accommodated all our requests promptly. We were kept up to date with all information so we knew what was happening.

During my experience at Nights of Stafford everything went to plan on my midnight change over well done to the work force and special thanks to the sales lady for organising this ***** Nacia Georgiou...

Really friendly and professional

I was kept informed of everything, never had to chase anyone. A good buying experience

I have a good relationship with Knights Stafford, my wife and I have been buying cars from the team wince 2012.