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Jonathan Sharman

Head Of Business
  • Years in the industry 17
  • Department BMW
  • Hobbies Classic Car Restoration and Cooking.

Mark Bailey

General Sales Manager
  • Department BMW

Marshall Shipley

BMW Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Transaction Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Nathan Simms

Transaction Manager
  • Years in the industry 2
  • Department BMW

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

Alexandra Butler

Sales Executive
  • Years in the industry 2
  • Department BMW Sales

Christian Harris

Service Manager
  • Years in the industry 11
  • Department Service
  • Hobbies Golf & Travelling.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Francesca Reynolds

Apprentice Service Advisor
  • Years in the industry 1
  • Department Service
  • Hobbies Gym, Dog Walking & Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car wasn't washed or vacuumed when I collected it, a bit disappointed, couldn't fault everything else

Service

Dealer didn't check my vehicle type so the service technician trained in hybrid cars was not available at my booked service time.

Service

My car was serviced as required and I took advantage of the complementary wash and vac service.

Service

No problems over the years

Service

The end of warranty check gave rise to no problems and the car was washed and vacuumed for me.

Service

Complementary wash and vac was appreciated but if you're going to do it do it properly and don't leave water marks all over and be thorough ( missed area ) or don't do it at all

Service

MOT was fine but car also needs a service which couldn't be done on the same day as they were too busy.

Service

Attentive customer service with vehicle work completed with timescale advised

Service

Car serviced fine but the costs quoted for a replacement tyre was excessive and paperwork gave wrong tyre size. Obtained two exact replacement tyres for £360 against your quote of £255 for one, albeit for the wrong and smaller tyre.

Service

The team at Stafford were amazing as usual, used and new teams looking for the best deal for us and taking our old BMW in exchange without any financial penalty was great. Then to find a cash incentive for a recall on the px got us a new car.

Service

Completely unsatisfied for the third time in a row we have collected a vehicle to find oil marks on the interior of the car. We are completely At last now and have even purchased a car from another dealership as we just have no faith in them.

Service

I was dealt with well by the lady in the service department and the work undertaken on my vehicle was satisfactory.

Service

Great service especially Andrea Green

Service

The dealer ability to communicate effectively is lacking, not returning calls or calling in the late afternoon to advise of an issue is not helpful.

Service

All work completed on time

Service

Everything done as asked, no hidden surprises.

Service

Friendly helpful staff that resolved all issues in a very timely manner

Service

I expected more. I contacted service department some time before saying I was interested in a 3 series tourer and would love one for the day. I could book in Stoke or Stafford. Was told I should hear from sales to arrange, never did. Have concerns to

Service

The manager of the dealership, Jon Sharman, is absolutely excellent, and went the extra mile to provide superlative service.

Service

Very helpful staff. I asked for a review of possible fault and they were able to identify and sort.

Service

Service was faultless

Service

Slow booking in process when dropping car off. Parts not ordered despite specific request.

Service

Courteous service/reasonable cost though no offer of courtesy car.

Service

As previously mentioned the staff created an environment that was relaxed,they were more than approachable.They were down to earth and more helpfull than any other bmw dealer I've experienced.

Service

Top quality service really good and helpful staff

Service

Great service. Efficient, prompt, courteous and friendly

Service

Great service, always helpful

Service

I was quoted a price for tyres then a totally different higher amount was shown on the invoice with no explanation - just as well I checked it before paying ( the invoice is not very transparent)

Service

Good customer service with a professional approach. Smart appearance of customer facing staff.

Service

The work on the car was completed on time and was ready for me to collect .

Service

not good did not want to no bad service

Service

Everybody was helpful and pleasant

Service

Car performance improved greatly

Service

Car was part washed and came out looking worse than it went in, other than that good

Service

See previous response.

Service

see above

Service

Totally satisfied, the car was booked in at the last minute and was completed on time with no fuss.

Service

There was a delay in my car being ready & there were scratches on the LHS of the vehicle upon collection. They will be polished out by Knights when my car is back in for warranty work on exhaust & infotainment screen.

Service

Quality of service.

Service

I assured them that I hadn't , the reply was that they were not there at the time and that I had to take up the matter with BMW warranty ??? I was told the depot manager couldn't help either ??? I asked for the service manager to call me . See below

Service

Friendly & courteous

Service

The technical problem was dealt with expertly

Service

Competent, friendly staff.

Service

Was kept waiting far to long to drop off a key and pick it up again, probably around 20-25 mins each end

Service

Like being able to book a service online, good customer service.

Service

Fair price and no indication of finding things wrong to squeeze money from customers. I asked for the next & previous buttons on the steering wheel to be made to work and this was not achieved (have never worked). Orange engine warning light sorted.

Service

Good and efficient............was reasonably priced

Service

Always kept up tp spread on my car when it is with them

Service

As I say in first question Plus Katy from customer service Keeps me updated on ongoing issues

Service

I could not find any fault at all, therefore 5 + Stars

Service

See answer to previous question.

Service

Alexandra was a great help, sourcing the exact package I wanted going did my needs rather than persuading me to buy a more expensive car I didn't need

Sales

Brilliant BMW sales team, sales representative and the sales manager really made me feel like a valued customer. Really went that extra mile to ensure I made the right choice of car, thankyou.

Sales

The smoothest sale and collection of a car that I have ever had.

Sales

Approachable friendly sales staff supported by regular updates on the progress of the manufacture and delivery of the vehicle. Post sales access to BMW genius is very helpful.

Sales

Extremely satisfied particularly with Alex and Knights BMW Stafford, she was friendly and professional also understood my needs and didn't pressure me in any way as other dealers usually do. Alex also helped with additional queries with no hesitation

Sales

Nothing was too much trouble

Sales

Nacia was fantastic and accommodated all our requests promptly. We were kept up to date with all information so we knew what was happening.

Sales

During my experience at Nights of Stafford everything went to plan on my midnight change over well done to the work force and special thanks to the sales lady for organising this ***** Nacia Georgiou...

Sales

Really friendly and professional

Sales

I was kept informed of everything, never had to chase anyone. A good buying experience

Sales

I have a good relationship with Knights Stafford, my wife and I have been buying cars from the team wince 2012.