They were able to sort the problem with the car quickly

Outstanding customer service with great COVID-19 policy. Car sanitised and repairs carried out promptly and great communication from a very friendly team.

Friendly and efficient service.

Ash service,technician was very helpful

Great service. They all seem to really care about the customer and have definitely gone above and beyond my expectations. Where one dealer left me deflated, Knights South Staffs really looked after me on my recent visit. Very happy.

Very pleasent and helpful staff. They were accommodating to my changing schedule and transparent is keeping me updated with realistic time frames. Resolved the issues that I had with my vehicle and had good covid measures in place

See above

Competent staff, everything explained and communicated efficiently

Good comms, courteous and clarity. Like the videos

Honest service. Good communication and very polite.

Great experience, customer service very good. Kacee ? on reception very friendly and helpful. Covid secure processes all worked well but did still make me feel welcome

No quibbling over my complaint and work carried out to a high standard

Loved the little video to inform me that my tyres needed changing very very useful

Excellent communication and service start to finish.

Ashley was very helpful

Very good, the appointment system made it very quick to drop off the car, the mask and hand gel at the entrance are reassuring that measures to ensure COVID doesn't spread are in place.

Excellent

Great experience

Smooth checking in and checking out.

Very simple and easy to book and did what was required

Great service

Staff were professional and courteous

As stated above.

Its true

Great service from kacey.

Service people are lovely

Courteous and informative staff

Andrea in the Service department is excellent, very professional and keeps you informed throughout. Nothing is too much trouble.

Andrea clearly detailed out the scope of work and cost over the phone and then when I brought my car in for the work she kept me informed of the situation. Excellent customer care service was provided.

Nothing was too much trouble!! Even the option for a lift home after dropping the car off.

I can only measure the quality of the service through Andrea your Senior Service Supervisor, Her service and communications was faultless. See was most helpful, friendly, phoned me as promised, an excellent person to represent Knights and BMW

The front of house staff and service technicians were all very professional.

Excellent customer care from Andrea

Very friendly and helpful customer service from Ashley.

Customer is considered at all times

Email and text messaging with remainders. Supportive staff.

Very helpful staff.

The Knights experience was second to none, I'd recommend knights to all my bmw friends

The service advisor Ashley Highland was very helpful.

All work carried out promptly and as requested, and car ready when requested

quick and always kept informed along the way

Easy

Listened and delivered on brief.

I've had 1 series for years, so didn't need the support which was offered, which was taken on board, meaning we could pick the car up and get going quickly

Knights listened to customer requirements and achieved this at fair price. communication was maintained and any extras facilitated again at a fair price. All interactions with Sales, parts, body shop and service were professional and friendly.

only had purchase so far, yet to take delivery

Always professional and clearly explained all steps of any process.

Outstanding

Because I felt Nacia was honest with me from the start & no bullshit to try & force the sale of the car on me like other bmw agents (Sytner & Rybrook)

Very helpful, professional and made to feel special and appreciated. Clean and well looked after facility and handover was very good

Very responsive, friendly and helpful. Excellent knowledge of the range. Car was very well presented, dealership clean and very well prepared for COVID restrictions.

The BMW Centre was genuine, sincere and extremely professional. However, they did this with a friendly and honest manner and made me feel welcome immediately. Compared to other marks, which I visited, my experience was miles better than others.

Salesman was very good

Great dealer had two cars from them