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Completely satisfied with the service in general
Very thorough, professional service from staff. Was kept up to date with progress in identifying and remedy of fault.
The service staff are always very helpful and friendly. And let me know everything that I need to know about the service.
Much better service than Stratsone Chesterfield. Treated with much more respect and empathy, relating to the problem I was having with my recent approved used 320i from Stratstone Chesterfield.
Great customer service from all and all happy to meet paddy the Yorkshire terrier when l came to settle the bill!
However I bought the car from Stephen James in Enfield London and was not impressed with their customer services; passing the the buck when the arrival of the 47k car was delayed by 8 weeks. And they were not supportive when I found a bumper defect.
The service was good but they failed to consult me prior to making a decision not to solve the brake squeal problem. They decided to wait until the next service when they would replace the brake linings.
I would have given 5 starts if i had been told about the upgrade to the automated lights that was brilliant. . Hy issue is it would have been nice to be told about initially i though the system had failed.
For a high end company you are made to feel like more of a number than a valued customer. Long waiting times to just pick up my vehicle from a health check.
I was phoned when it was ready but still had to wait 10 mins before being called forward & then further waiting whilst they hunted for the car keys. They said they couldn't deal with my loose number plate which I found surprising!
Other than a courtesy car I have no issue
Not very good compared to some other dealers.
When I complained about the estimated time the girl dealing with me suggested I walk down to the local retail park. Cold, windy, possible rain and a 20 minute walk there and a 20 minute walk back on my own.
The repair took a long time and I was given the car back without any repair being done but an invoice and health check that said it had been. Difficult to rely on the management processes that failed to communicate accurate information.
Poor cleaning on the car - boot and exterior weren't well done
I was very satisfied with the work carried out and the price if a down side it took longer than anticipated and as i was waiting it seemed quite a long while.
Brakes still have not been fixed!
The checks should have been done as part of the sales process which weren't hence I had to take the car back to get the ambient lighting working. Niether did they have the parts or the courtesy to call and inform me, the issue is still outstanding.
Prompt addressing of issue Caring staff Very lengthy procedure to diagnose the issue.
PROBLEMS WITH THE COMPUTOR ON THE CAR NOT SOLVED NOW THE SUBJECT OF A COMPLAINT TO BMW AS TOLD THERE FAULT
The professional way all tasks were completed
Taxi service helpful
The Service Department did the work at the time specified and no problems have occurred.
Service Engineers were polite and helpful and did the job at the arranged time.
Special mention to Megan Tombs for her kind help and advice on the work required and follow up help and courtesy on the day from Kirsty in service and Dean who collected and returned the car. Also a big thank you for the excellent valeting.
As above, took a bit longer than expected and book partially filled in otherwise it would be 5/5
Given the opportunity to use a paid for taxi home and return was a service that is very useful and made my visit a very comfortable one
Everything completed effecty
Only came in for a run in service, booked in ok and car finished efficiently. On arrival very busy and no where to park, didn't feel comfortable leaving my new M$ anywhere in case of it getting bumped in a crowded car park.
Car was bought in for the second time to have a technician diagnose the rumbling rattle from the front right suspension, but was told it is a 'feature' that is standard on cars with adaptive dynamics. I was then asked to pay a diagnostics fee.
Always very pleasant and helpful
Service completed and, very importantly, the car was NOT cleaned as per my instruction
good deal and Ian Smith was brilliant
Borrowed a nice car, the price for the service was as quoted. My car was clean and ready at the appointed time.
Great friendly staff that booked me in at a convenient time and kept me updated throughout the duration my vehicle was in for it's M.O.T.
Everything was addressed very professionally
Couldn't give an accurate time to collect car and no courtesy car available
Alex was great updating me and showing me around the car on collection date.
Hardly any time wasting. Pricing was straight forward. Very accommodating and flexible
Kept update even though our car was delivered late
See comments above. Second new purchase from this dealership. Would use again subject to competitiveness of pricing.
Nothing to complain about. A seemless transaction
From the sales team to the financial personal very professional. Likewise the receptionists and service team all very professional
My car was delivered in good time, in perfect condition and in a very friendly and polite manner.
Everything was easy, and the entire team who helped me with my purchase were extremely professional and efficient.
No reason not to - everyone I dealt with was polite and helpful and did what they said they would - I'm a big fan of honesty.
First class service.