Meet the team

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Iain Booth

Head of Business
  • Years in the industry 35
  • Department BMW
  • Hobbies Golf, Restoration of classic cars, walking

Marshall Shipley

New Car Sales Manager
  • Years in the industry 11
  • Department BMW
  • Hobbies Football and eating.

Anthony Purcell

Used Car Sales Manager
  • Years in the industry 10
  • Department BMW
  • Hobbies Golf, Squash, Walking & Reading.

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Jason Owen

Used BMW Sales Executive
  • Years in the industry 20
  • Department Used BMW
  • Hobbies Mountain Biking.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Kirsty Holmes

Service Advisor
  • Years in the industry 2
  • Department Service

Lee Tuckett

Aftersales Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Aftersales Executive
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite member of staff dealing with me, a credit to your company, thorough safety check on car. Keeping me updated on progress of repair.

Service

I always get exceptional service that's why I have been a customer for the last 30 years

Service

Extremely helpful

Service

The issue with my car was handled very professionally and very fairly. Particular thanks to Andrea in servicing for making this a painless experience.

Service

waited on site for car to be service. around 90 mins.Received video on mobile showing what the service covered.

Service

Good communication and prompt times

Service

Had no problems and servicing department staff were very pleasant, welcoming and helpful

Service

I got exactly what I asked for - and more - a relevant service check.

Service

All the staff are helpful

Service

We were dealt with really professionally abs efficiently. Great service all around. We had our car from Crewe and live in Crewe but will now continue to use your dealership instead for all of our needs going forward.

Service

Service receptionist Kacy very helpful and informative throughout the day keeping me updated at all times after finding further problems outside my original service. The service technician David was also very informative on his video explanations. A+

Service

Good communication, no real problems.

Service

finished work as planned

Service

Good communication and service

Service

Service provided by especially Ash Highland.

Service

Staff went the extra mile to resolve my outstanding problems and did a sterling job.

Service

I had to do few different things on my car. They checked everything I asked for. Customer service person was very helpful and he knew what needed to be done on my car .

Service

staff very attentive.

Service

Done promptly; helpful advice given.

Service

Efficient, courteous and friendly service

Service

Your staff were very accommodating

Service

An easy process, love the video health check.

Service

Pleasant staff.

Service

staff were professional and courteous ; parking on arrival was a challenge , even at 9am

Service

Service advisor was excellent.

Service

In theses COVID times , felt secure, but perhaps I am being harsh in not giving 5 stars as I can't really think of ways to improve.

Service

Did what was asked an kept me informed. They also price-matched and internet supplier for two tyres.

Service

Always give a great service. Always very friendly and helpful. Ian in parts is brilliant at his job.

Service

They kept me informed of the progress of my car service and provided me with the information I required when I asked.

Service

See above comments

Service

Helpful staff

Service

Just a very good garage

Service

Very efficient service.

Service

easy despite covid. very professional staff

Service

Did exactly what was needed.

Service

Service completed on time.

Service

Please see answer to no.1

Service

Very professional and courteous

Service

Speed of service under the expected time

Service

Excellent service.

Service

Great service. Ash the Service Advisor was great and understood my issues.

Service

Very professional

Service

Friendly and efficient service.

Service

They were able to sort the problem with the car quickly

Service

Outstanding customer service with great COVID-19 policy. Car sanitised and repairs carried out promptly and great communication from a very friendly team.

Service

Competent staff, everything explained and communicated efficiently

Service

Good comms, courteous and clarity. Like the videos

Service

Great service. They all seem to really care about the customer and have definitely gone above and beyond my expectations. Where one dealer left me deflated, Knights South Staffs really looked after me on my recent visit. Very happy.

Service

See above

Service

Ash service,technician was very helpful

Service

Very pleasent and helpful staff. They were accommodating to my changing schedule and transparent is keeping me updated with realistic time frames. Resolved the issues that I had with my vehicle and had good covid measures in place

Service

Honest service. Good communication and very polite.

Service

Great experience, customer service very good. Kacee ? on reception very friendly and helpful. Covid secure processes all worked well but did still make me feel welcome

Service

No quibbling over my complaint and work carried out to a high standard

Service

The service provided by Nacia and the handover experience was faultless

Sales

Nacia was an amazing sales rep, looked after me as this was the first car I bought over the phone rather than in dealership. Collection was perfect, even gave my 1 year old a teddy which was a lovely personal touch.

Sales

Brilliant communication from bmw sales person ,,karl

Sales

Nacia gave us good honest advice at the start and kept us informed throughout the process right through to the seamless handover.

Sales

Perfect.

Sales

Ever thing dealt with quickly and smoothly

Sales

Nacia the sales person that dealt with me,from start to finish during a pandemic was fantastic. Her customer service was professional at all times and she was very efficient.

Sales

As I said the experience was great

Sales

Hand over was perfect and within the Covid guidelines.

Sales

As outlined above we had a great experience. Only downside was due to Covid but appreciate that cannot be helped. Having never owned a BMW previously it'd have been good to get a thorough overview of the car.

Sales

Very informative when handing over, discussing all features of the car etc and received a follow up call a week after to see how I was doing.

Sales

Kept well informed of the progress of the car in build particularly as COVID did affect delivery considerably.

Sales

I was treated respectfully. Made to feel welcome. All of my questions were answered during my visit to the dealership. Once my order was placed I was informed of how the build was progressing and the dates I was given were met.

Sales

Shame Covid prevented being able to run through all the features, as you would normally do.

Sales

I got the true BMW experience with Karl Garrod and Knight's BMW Stafford.

Sales

The salesman Carl was very informative and because of Covid we had to only see the car on a computer video and pick the colour from a swatch he made the experience the best he could