Given clear information on was involved.

Because it's a true reflection of how it is..

Work was all done on time

I always get a good experience when getting my car serviced. The reason for me giving 2 stars is purely based on the sales dept and being slightly mislead when I purchased my PCP car with BMW.

While customer parking is a nightmare and the drive to and from Knights is fairly long, the service and customer care are always good.

Good service polite staff

Always able to provide the answer or get the answer and always with a smile.

They fixed it in a nut shell. Chris, one of the technicians new exactly what was wrong. Turned out to be the EGR valve.

The same as my response to question 1.

everything went to plan

It was only a basic service so I was not there for long. Nice touch to ask if I wanted tge vehicle cleaning too as my preference is for you not to.

Staff warm and welcoming, very nice facilities

As above - car delivered Tuesday night for end warranty check and MOT next day, Did not get back until Saturday as it failed MoT and needed a part which was delayed on delivery

Very polite, helpful staff and had my car ready on time

Helpful staff,

Friendly, helpful staff. Booked in quickly.

The service booking process was terrible booking me into Stoke when I rang and live in Stafford.

Long waiting time with no automatic vehicle as standby vehicle.After having the vehicle for 2 days,problem still exists and am dissatisfied totally as the issue has not been addressed but just brushed under the carpet.Feel a bit cheated now

See above. Work not completed, uncaring attitudes and a lack of understanding of my situation

It was due to a fault on the heater box which should not have happened on a quality car.

Thought the value for money of charging £125 to clear the winscreen wash bottle blocked. Is this a design fault!!

Initially good communication and updates only to be let down at the 11th hour with the job not being completed on time, despite my best efforts to ensure that the previous bad experience I had with the same repair work at Crewe was not to be repeated

Nothing was too much trouble, my service adviser on the day Andrea Green look after everything for me during my visit, couldn't be more helpful, she even advised me of my wiper blade needing to be replaced and that was done at the same time.

In 30min longer than expected

The service staff are extremely polite and professional.

Staff very friendly & helpful

Cost of service is too much

The staff are extremely polite and knowledgable, if a question can't be answered then it dose not take long to find out.

Great staff quality experience

The Service was carried out as promised

I am afraid the service experience was not as good as at Knights BMW. Difficult to explain but here goes! - see below........

Job completed as required and to timescale

Adam foster car sales executive, went above and beyond to exceed my expectations of buying a bmw. He made me feel valued as a customer and was attentive throughout the experience. Communicated throughout my entire bmw journey

Felt very welcoming when arriving at the showroom and made to feel comfortable.

Personal touch from the managing sales executive was missing along with the information about add ons. I was not told that my car will come with gear pedals and I was given a choice to upgrade and pay for it even when they do.

Nacia who I dealt with throughout was excellent, no hard sell and really went the extra mile to find a deal that fitted my budget and requirements

Adam Foster provided great service and kept me informed throughout the process

We were shown numerous vehicles, time spent with us. I was kept well updated

Your sales team were Excellent As customers all we could expect of BMW staff

A few hick ups

Nacia was fantastic and had everything arranged and delivered on time. She afforded me lots of her time to familiarise me with the new car and always checked that I was happy.

Wonderful experience. Have driven BMW’s for over 25 years and they still managed to make it a special occasion when I bought my new one

The paperwork was completed in adavance of the handover which made the actual delivery more relaxing and exciting.

On entering the BMW showroom we were greated with a smile & a beautiful cup of coffee. We were told that someone would be with us shortly. They talked & guided us through the process & made everything so simple.