Knights South Staffordshire Star Rating
Sales
12 comments from 32 reviews
Service
28 comments from 76 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Dealt with service well, asked if I needed a loan car. Facilities very much improved"
"Elimination process saw problem solved on 3rd attempt. Everything always good, facilities good always offered wash and vac"
"Problem not resolved with battery not having enough holding charge to enable stop start to work"
"Haopy with the work carried out."
"No comment"
"Very good customer service. Lack of interest apparent from the engineer technician with investigating an issue."
"As usual, it went in for brake pads it needed discs at 28000 miles. This has happened on all the X5's we have had and currently own.Poor quality parts, or something else Always leaves a bad taste in our mouths when service is due."
"Always well looked after."
"The staff are very helpful."
"The staff and team at Knights Stafford are exemplary."
"Really good."
"failed to contact us when promised, tyre under inflated by 50 after wheel refurb"
"They were very friendly and helpful"
"completely happy with the experience at the dealership."
"The chap at the service counter asked about valeting and washing."
"I recevied good customer service, they managed to get me a hire car at short notice."
"they were verey good"
"They're always polite and prompt and keep me well informed."
"2 front water jets fell off. Booked in for service and replacements, wait was 2 weeks. On visit we were told they had to be sprayed. Had to wait 2 weeks. On 2nd visit was told they'd be sprayed while we waited. Waited at least 2¿ hours. Not happy."
"My car service was veryu well handled. Thoroughly professional."
"they were very efficient"
"Very efficient service and Kevin is always very helpful"
"Car was checked after repair but had to go back in, had to argue over courtesy car, was not kept informed of updates"
"Very expensive for an MOT and wiper blade cost me over £100.00."
"This refers to the second visit. On the first i was not satisfied and complained to BMW direct, from this, they resolved issue. But I hold no grudges and have subsequently purchased a new vehicle from them."
"The best thing about this dealership is the service manager he is excellent"
"It took longer than they said. They said about an hour and it was more like 2¿ hours."
"They have always been brilliant for the nearly 10 years I have been using them, unusually, on this occasion, they did a poor job of washing the car and it was very patchy"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Faultlss"
"Purchase of my new car was weel handled by Mark"
"Stayed behind Sunday opening hours to provide test drive, thanks Drew"
"I have purchased a number of BMWs from Knights South Staffs and have always received 100 attention and service from sales and aftersales teams."
"The salesman, Steve, was very welcoming and made sure the car we chose suited our needs"
"Mark Bailey was the salesman that I dealt with. He made me feel completely at ease and confident throughout the process. He kept me fully informed with regular updates throughout and made me feel valued as a customer."
"Sales assistant mark bailey was excellent and went far beyond what service was expected"
"The tyre pressure had not been checked and had to higher pressure"
"I cannot praise them enough. from start to taking delivery, the experience was very pleasant. Upon delivery the time they took to explain how everything worked was more that I would normally have expected."
"An excellent dealership, I wish they were all as good as Knights Stafford"
"The Sales Executive was very helpful."
"Completely satisfied excellent and friendly staff nothing was to much trouble which ever member of staff you asked a question of. Mark Bailey always went that extra mile to find out answers I needed."