Meet the team

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Ben Rae Knights BMW

Ben Rae

Sales Manager
  • Years in the industry 12
  • Department BMW New and Used
  • Hobbies Sports.

Marshall Shipley

Transaction Manager
  • Years in the industry 11
  • Department BMW New and Used
  • Hobbies Football and eating.

Karl Garrod

New BMW Senior sales executive
  • Years in the industry 19
  • Department BMW New
  • Hobbies Badminton, family holidays and cars.

Sean Laycock

BMW Sales Executive
  • Years in the industry 13
  • Department New BMW
  • Hobbies Cycling.

Nacia Georgiou

BMW Sales Executive
  • Years in the industry 6
  • Department New BMW
  • Hobbies Walks with the dog.

Nikita Mendez

BMW Sales Executive
  • Years in the industry 3
  • Department Used BMW
  • Hobbies Track days, baking and travelling.

Adrian Widdett

BMW Sales Executive
  • Years in the industry 6
  • Department Used BMW
  • Hobbies Football and Rugby.

Phil Hill

Aftersales Manager
  • Years in the industry 24
  • Department Aftersales
  • Hobbies Spending time with family and Motorsport.

Megan Tombs

Service Advisor
  • Years in the industry 2
  • Department Service
  • Hobbies Horses.

Carlie Greenhalgh

Service Advisor
  • Years in the industry 1
  • Department BMW
  • Hobbies Socialising.

ANDREA GREEN

SERVICE ADVISOR
  • Years in the industry 29
  • Department Service
  • Hobbies Socialising.

Lee Tuckett

Parts Manager
  • Years in the industry 23
  • Department Parts
  • Hobbies Walking, Football and Family.

Ian Parton

Parts Advisor
  • Years in the industry 37
  • Department Parts
  • Hobbies Northern Soul Music and Football.

Ashley Highland

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Football and Listening to music.

Dave Stubbs

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Socialising.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I called in on the off chance to see if I could get a repair to my rear lights. And Andrea went out of her way to help me She is a credit to your company. Also a mention to the repair shop manager for arranging the repair so quickly. Great service.

Service

Really good customer service - I was kept informed before and during the service /repair

Service

Serviced on time and explain what the procedures were

Service

Car well presented and clean on pick up.Good waiting area.

Service

Knights Stafford turned my car around very quickly and i was very impressed with the overall visit.

Service

THE SERVICE AND INFORMATION WAS SECOND TO NONE

Service

Friendly and professional

Service

Very satisfied but had to wait a few days for a replacement part

Service

Completely satisfied

Service

I think the ladies name was Carly she was very friendly and helpful.

Service

Even though my car is 8 years old they treated it as if it was new

Service

Friendly staff and a prompt service

Service

Should be 5 stars but my vehicle warranty repairs meant car was off road for 5 days instead of 2. This obviously necessary but feel I could have been better informed and reassured on the progress of the repairs.

Service

They collected my car serviced and valeted it and returned it to me

Service

No complaints with the the arrangement to pick up the car & the updating of the software , able to wait at home rather than 4 hrs at the garage.

Service

I took my car in to have the wheels checked for corrosion. It was agreed 3 wheels would be replaced. However, the 4th wheel not as it had been re-furbished. This re-furb was NOT carried out by me but done before I bought the car from BMW

Service

Always offer excellent service.

Service

Tyre dust caps missing when vehicle returned. Service record booklet not completed. Questions my confidence in other works requested.

Service

Wasn't overly impressed on pick up, stood around for a good half an hour to be sorted after watching a few people come and go in the mean time. Don't know if BMW policy but I was in my training gear, not my work suit, so maybe business first..?!

Service

Good level of customer service, polite and friendly.

Service

Excellent service from all

Service

No issues at all

Service

Excellent and friendly service.

Service

Work completed as advised

Service

The service advisors were very helpful a pleasure to deal with.The car was ready for the time that I needed it back

Service

Reception was pleasant and booking in was easy , items of work were discussed and confirmed

Service

The car was perfect from when i picked it up and there has been no problems so i am more than happy with the condition of my car.

Service

Done servicing in stipulated timing

Service

The service at Knights Stafford was fantastic.

Service

All staff are very friendly and technicians always happy to discuss any issues with the car.Only reseson I have given fairly satisfied is that a fault that I paid to be fixed wasn't and the car is going back in next week.

Service

Job done, no fuss, no delays, no hidden/unexpected extras

Service

Loan car was available and the job was completed exactly to time.

Service

The staff are always very helpful.I was a little disappointed by the courtesy car, it was a manual 1 series and the fuel warning light cam eon as soon as I drove off the facility. I refilled immediately and I certainly left more fuel on return

Service

very polite staff very helpful

Service

everything went smmoothly

Sales

Sean Laycock who was the sales advisor at Knights Stafford was extremely helpful, patient & knowledgeable & provided weekly updates on the status of the car. Everything was arranged on time & I would like to express my thanks for his professionalism.

Sales

The dealership was able to help me make the right choice of product, we achieved a mutually acceptable deal and the personal service from the sales team was well executed. They made it easy for me to buy from them without a pressured process.

Sales

Excellent service, kept informed throughout the whole process

Sales

Very pleased with the staff at Knight BMW

Sales

A very professional and friendly sales team who spent time with me.